Privacy Policy

Our website address is: https://support.themosis.com and is managed by Themosis, represented by Julien Lambé, with registered office at Place Didier, 36, 6700 Arlon, Belgium and registered under number BE0840.664.653, hereafter referred to as “Themosis”.

Please read this Privacy Policy carefully, because it contains essential information about the processing of your personal data and the use of cookies by Themosis. By using the website, provided through url https://support.themosis.com (“Website”); by creating an account, by contacting us by email/phone, by subscribing to our newsletter, you declare that you have read this Privacy Policy and that you explicitly agree to its content as well as to the processing itself.

1. General terms

1.1. Themosis complies through this privacy policy with the Belgian Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and, as well as with the European Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (hereinafter “GDPR”).

1.2. Themosis is the controller (article 4.7 GDPR) who determines the means and purposes of the processing described below.

2. Collected personal data

2.1. Personal data that are communicated to us:

  • For the creation of a user account: your first name, your last name, your company name, your email address, your company address (invoice processing), password, login and (possibly) your profile picture (gravatar);
  • In order to process your subscription: your company name, your company address, your VAT-number (EU companies);
  • By registering to the newsletter: your email address, your name (be a first name, last name or full name);
  • Data obtained by cookies placed on the website

2.2. Themosis can obtain your personal data through different means:

  • by placing cookies;
  • during your registration and use of the website;

2.3. The Website also uses cookies that process your personal data. More information on the use of cookies, see article 8 of this Privacy Policy.

3. Purposes of the processing of data

3.1. General purposes

Themosis will use the obtained personal data solely for the purposes mentioned below:

  • Maintaining and improving of the website and application and the creation of anonymous statistics (the identity of particular persons or companies will not be traceable) based on the “legitimate interest” of Themosis to improve the service and website;
  • Managing your account on the website and within the application for the performance of a contract which you requested, in order to send you direct marketing mailings, only if you requested so, based on your prior explicit consent;
  • Obtaining invoice-details on the legal basis of performance of a contract in order to provide you the service you have requested (subscribe to a support plan);
  • With the aim of providing communication to the user for an error in the application based on your consent as well as for the good performance of the contract;
  • Sending direct marketing mailings, newsletters, promotions, based on your prior explicit consent;
  • Improving the user-friendliness of the service based on prior explicit consent;

You are not obliged to provide us with your personal data, however in case you refuse to provide us with certain personal data, the delivery of certain services will not be possible.

3.2. Direct marketing

Your personal data will only be used for direct marketing purposes, in case you have given your explicit and prior consent (“opt-in”).

In case you have given your consent and you are added to Themosis’s direct mailing list, Themosis may use your personal data to send marketing as well as other material relating to Themosis, its products and/or its services. Themosis is also allowed to use the personal data for updating documents.

You may withdraw your consent at any time, without any reasoning and free of charge by, for example, clicking on the unsubscribe button provided at the bottom of each promotional email message.

3.3. Transfer to third parties

In case of whole or partial reorganization or transfer of Themosis’s activities, whereby Themosis reorganizes, transfers, ceases her business activity or in case of bankruptcy of Themosis, your personal data may be transferred to new entities or third parties.

Themosis will use reasonable endeavours to inform you in advance of the fact that Themosis transfers your personal data to a third party. However you are aware that this is not always technically or commercially possible under all circumstances.

Themosis will not sell, rent, distribute your personal data nor place them at disposal of third parties, except in the situations provided for in this privacy policy or in case you have given your explicit, prior consent.

3.4. Legal requirements

In extraordinary circumstances it may occur that Themosis is obliged to disclose your personal data following a court order or in order to comply with mandatory law and/or regulation. Themosis will, if reasonably possible, try to inform you in advance, unless revealing this information is subject to legal constraints.

4. Duration of the processing

4.1. We will store and process your personal data for a period that is necessary for the purpose of the processing as well as depending on the contractual relationship between Themosis and you.

For the creation of a support account your data will be stored as long as your Themosis support account is activated.

In case you have subscribed to our newsletter, we will store your data as long as you have not unsubscribed without exceeding a duration of 5 years.

4.2. We will delete your personal data at the end of the retention period or at your explicit request to delete data in accordance with the procedure described in article 5.6 of this privacy policy.

5. Your rights

5.1. Rights to be informed to obtain a copy

You have the right to obtain at any moment access to your personal data without further costs, as well as to be informed about the purpose of the processing by Themosis.

5.2. Right to rectification, erasure and restriction

You have the choice to share your personal data with Themosis. You also have the right to request Themosis to rectify, delete or complement your personal data. You acknowledge that in the event of a refusal to share data or a request to delete these data, the delivery of certain services and/or products will not be possible.

You can also request to restrict the processing of your personal data.

5.3. Right to object

You have the right to object to the processing of your personal data, in case you have serious and legitimate reasons to do so.

Besides you have the right to object to the use of your personal data for purposes of direct marketing without giving any specific reasoning.

5.4. Right to data portability

You have the right to obtain your personal data which is processed by Themosis in a structured, commonly used, machine-readable and interoperable format. If it is technically feasible you have the right to request the transfer of this data to another data controller.

5.5. Right to withdraw consent

In case the processing is based on prior consent, you have the right to withdraw this consent.

5.6. Exercise of rights

You can exercise your rights by contacting us by email at support@themosis.com, provided that you add a copy of your ID card.

5.7. Automated decisions and profiling

The processing of your personal data does not include profiling, nor shall you be subjected to automated decisions.

5.8. Right to file a complaint

You have the right to file a complaint with the Belgian Data Protection Authority:

  • by post: Gegevensbeschermingsautoriteit Rue de la presse 35, 1000 Brussels, Belgium
  • by email: contact@apd-gba.be
  • by phone: +32 (0)2 274 48 00
  • by fax: +32 (0)2 274 48 35

This is without prejudice to a provision before the Civil Court. If you have suffered damages, caused by the processing of your personal data, you are also allowed to file a claim for damages before the competent jurisdiction.

6. Safery and confidentiality

6.1. We have adopted safety measures which are adapted on both technical and organisational level to avoid the destruction, the loss, the forgery, the adjustment, the non-authorised access or the notification of the personal data by accident to a third party, as well as the non-authorised processing of these data.

6.2. Themosis shall not be liable in any way for direct or indirect damages caused by a wrongful or improper use of the personal data by a third party.

6.3. At any time you must comply with the safety standards, for instance by avoiding all non-authorised access to your login and password. You are solely responsible for the use of your Themosis Support account, IP-address and identification data, as well as for the confidentiality.

7. Access by third parties

7.1. We guarantee a similar level of protection by imposing contractual obligations to our employees that are similar to this Privacy Policy.

8. Cookies

8.1. What is a cookie ?

A “cookie” is a small text file that is sent from the server of Themosis and is stored on your computer’s hard drive. This way we can remember your preferences when visiting our website and application. The information stored through these cookies can only be read by Themosis and only for the duration of your visit to the website and application.

8.2. Why do we use cookies ?

Our website and application uses Cookies and similar technologies to distinguish your preferences from those of the other users of our website and application. This allows us to offer you a better experience and to optimize your visit to our website and application.

As a result of recent amendments of the law, all websites focusing on certain parts of the European Union are obligated to request for your permission in order to use or store cookies and similar technologies on your computer or mobile devices. This cookies policy informs you clear and complete about the cookies we use and their purposes.

You can always adjust your browser settings if you choose to refuse the setting of our cookies. However, keep in mind that we can’t guarantee an optimal service of on the website and within the application. Please find below some documentation of the cookie settings of a few frequently used browsers.

For cookies set by third parties (such as Google Analytics), we kindly refer you to the statements set forth by these parties on their respective websites. Please bear in mind that we do not have any influence on the content of these statements nor on the content of the cookies of these third parties: Google Analytics cookies.

8.3. Your permission

When you visit our website and application for the first time, you will be asked to accept our different kinds of cookies. For each category you may accept or deny cookies. At any time, you will be able to change the cookies settings for our website through the hyperlink below our website and thus withdraw your consent.

You can block Cookies by activating your browser settings which allows you to deny the cookies. The refusal of these cookies may lead to the effect of not being able to use some functionalities of the website.

In case you have any more questions or remarks regarding the processing of your personal data, you may contact us by email support@themosis.com.